General
This website is owned and operated by Coppertops Digital Marketing DAC (Coppertops), whose registered address is 5 The Saltings, Annagassan, Co Louth.
Andrea McQuillan is the Data Controller on this website.
By using our website, which includes access through other digital platforms, you confirm that you accept these Terms of Service (“Terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them.
You must not use our website if you do not agree to these terms.
Terms and Conditions of Coppertops
1. Fees and Hours
1.1 Package Hours
When you work with Coppertops, this work may be a part of a chosen package.
This may be a one-off or retainer package or covering a set of agreed tasks.
The breakdown of costs will be discussed prior to the start date of the contract and will be based on the estimate/proposal that has been sent and agreed upon as per the contract provided.
Coppertops also offers bespoke packages, and the payment terms for them will be agreed upon at inception
1.2 Phone and Email
There is a response time of up to 48 hours to phone and email.
Any calls after 18.00 will not be answered until the following day.
1.3 Punctuality
If a client is more than 15 minutes late for a meeting, they will be charged for this time. Depending on Coppertops’ schedule, we may not be able to stay later once the allotted time has expired.
1.4 Travel Time
Coppertops retains the right to charge for travel time. If these fees are to be applied, then this will be discussed and confirmed in advance.
Please note that Andrea is based in Co Louth, and travel longer than 30 minutes may be charged.
1.5 Payment terms and Invoicing
Coppertops will invoice based on the package you have chosen.
For project work, 50% of fees as per invoice are due to be paid prior to Coppertops engaging in work on your behalf.
For retainer or subscription-based services, you will be notified at renewal. Where the renewal date passes without receipt of payment, further Works will not be progressed until said payment is received. Please note that this may affect planned deadlines.
Any hours spent on your project outside the agreed hours will be charged on an individual basis. These hours will be at a higher rate than the retainer hours. Coppertops will only commence work on these tasks after the fees and work have been agreed upon and payment has been received.
Coppertops offers a range of services via the website. Payment for these services will be made via Stripe, and payment will be taken via the website before Coppertops begins to work on these services.
1.6 Credit
In some specific cases, Coppertops may extend credit terms, but we do not guarantee credit to any customer.
If the Customer is offered a credit facility and fails to make any payment within 31 days of it becoming due, Coppertops shall be entitled to charge interest at the rate of 8% per month on the outstanding amounts.
1.7 Late Payment
If the Customer fails to make any payment within 31 days of it becoming due, Coppertops shall be entitled to remove all work carried out as part of the order and suspend all services until payment has been received in full.
1.8 Intellectual Property
Please note that ownership of all work completed will remain with Coppertops until all work has been paid for in full.
Once full and final payment has been received, ownership will be passed to the client, and all access to the client’s systems and passwords will be deleted upon receipt of the full payment unless said access is required for the purpose of management or subscription services.
2. Online Orders
Once your online order with Coppertops has been placed, we will send you an e-mail to confirm your order.
We will use the e-mail address you provide in your order form. Please make sure you enter a valid email address. Sometimes, the emails can reach your Spam/Junk folders, so please make sure you check these.
Your order can only be confirmed once your credit card has been processed and accepted by our payment gateway (Stripe).
3. Coppertops Initial Consultation Call
To get started with Coppertops, we offer three main options:
- A free 30-minute consultation where we discuss your digital marketing needs in order to provide you with a proposal of work outlining our recommended services. This proposal is valid for 30 days.
Any subsequent business relationship that might emerge from this consultation will be covered by a contract, terms of engagement and payment of fees as set out in section 1.5 of this document.
- A comprehensive audit and review of your online marketing.
We charge a fee for this service to allow us to dedicate the time required to complete this review fully and provide you with a detailed report outlining your current performance and any recommendations for improvement. At an additional fee, this report can be used to employ Coppertops to complete the recommended works.
- A Digital Marketing Coaching call.
This is an ideal option if you wish to obtain guidance and advice in order to work on your own digital marketing. We offer a single session or a package of six sessions to assist you in getting the most out of your time.
4. Storing Personal Data
Coppertops respects confidentiality, transparency, and privacy.
We protect your data as if it were our own.
The client always has access to their records and can request copies of same under a Data Subject Access Request.
Please note that this request should be sent to hello@coppertops.ie
5. Client Details
Please note that contact information that is relevant to the performance of a contract will be stored for two years at the end of the contract in order to carry out our customer service requirements
6. Cancelling pre-arranged appointments
Coppertops has a set schedule every week and works with various clients.
In order to ensure that we best serve each of our clients, if your circumstances change, Coppertops requires a minimum 24-hour cancellation policy for meetings and other appointments.
Failure to cancel your appointment before 24 hours (except in exceptional and one-off situations) will be chargeable.
7. Cancellation Policy
Coppertops can only work with a client while the relationship is open, transparent, and reciprocal.
If either party feels that the relationship between the client and Coppertops has broken down, then Coppertops and/or the client retain the right to withdraw from the agreed contract.
All efforts will be made to re-establish the lines of communication between all parties, but if this fails and it is agreed to terminate the contract, then 7 days’ notice from either party is the minimal amount of time required to close off all outstanding work.
Invoices will be produced to cover all due monies on your account.
8. Client Obligations
To enable Coppertops to perform its obligations we expect the client to:
8.1 Cooperate with Coppertops
Cooperation and response to any queries within a responsible period of time is essential to ensure completion of work on time
8.2 Provide Coppertops with requested information
Any information reasonably required by Coppertops should be provided as promptly as possible to ensure completion of work on time.
8.3 Compliance with requirements
Comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.
9. Coppertops Obligations
9.1 Coppertops services
Coppertops takes pride in the services that they offer, and they shall perform those services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
9.2 Coppertops confidentiality
Coppertops undertakes to keep confidential all information supplied by you and will not make such information available to any third party without obtaining prior permission.
We value confidentiality and your ability to trust Coppertops very highly and will protect these values fiercely.
10. Non-Competition
Any education materials supplied by Coppertops (including all website content and content supplied at workshops and seminars) are of a confidential nature.
From time to time, Coppertops may use examples of work they have created or businesses they have worked with to illustrate educational points.
Any attempt by the Customer to enter the markets that Coppertops operates in after gaining possession of such educational materials will be classed as entering into competition with Coppertops.
11. Client Meetings
Before proceeding with any related works, Coppertops will summarise, forward, and approve every conversation with the client.
Ideally, this information will be forwarded within 24 hours of the meeting/call.
While this timeframe may not always be possible, Coppertops will provide this summary as promptly as possible.
Where it is within the client’s comfort level, and only with agreement in advance, Coppertops may use AI tools to record and summarise our meetings.
The recordings and summaries will remain confidential between you, the client, and Coppertops.
They will be used solely to record our discussion so that we can ensure that we work in accordance with the items discussed.
These tools allow us to have a conversation without the distraction of note-taking, allowing us to apply full focus to our discussion.
12. Confidentiality
Confidentiality is an essential part of all the services we provide and Coppertops will at all times, operate with the highest standard of security and confidentiality.
This is one of our core values and a very high priority in our business.
13. Protection of Intellectual Property
The materials supplied by Coppertops (including all website content and content supplied at workshops and seminars) are of a confidential nature.
From time to time, Coppertops may use examples of work they have created or businesses they have worked with to illustrate their quality of work. Any attempt by the Customer to enter the markets that Coppertops operates in after gaining possession of such educative materials will be classed as entering competition with Coppertops.
- All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to Coppertops
- Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without the express prior written consent of Coppertops.
14. Speaker Engagement
Coppertops may carry out various speaking engagements.
Each event is created individually, based upon the conversations and information that has been provided through the performance of the contract. The content of these events remains the intellectual property of Coppertops once the event has taken place and is not allowed to be replicated, duplicated, copied or re-used without the express and unequivocal consent of Coppertops.
Recordings of the event cannot take place without the express permission of Coppertops which will be captured during the function of carrying out their contracted role. This must be obtained prior to the event taking place.
Please also note that Coppertops authorises an organisation to share all recordings provided for them only via the ethernet within that business. The recordings cannot be shared externally outside that company without express permission from Coppertops.
Any social media images used in connection with any event Coppertops participates in must be approved prior to publication.
Coppertops also retains the right to publicise its role in this event across its social media platforms.
15. Legal Advice
Coppertops reserves the right to consult with their legal advisors in all cases of Court orders for access to personal records and/or all other information requests.
Where other names have been mentioned through the course of the sessions with Coppertops then Coppertops reserves the right to redact these names on all shared documentation.
Contract of Sale
When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.
Indemnification, Liability, And Limitation
The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations, whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description, including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents.
In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms. You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us, howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms, for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.
Errors, Inaccuracies And Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website or any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the website or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or any related website should be taken to indicate that all information on the website or any related website has been modified or updated.
Sales Of Services
If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction.
We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer.
We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods.
We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the products or services will be corrected unless as required by law.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
Prices for our services are subject to change without notice.
We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of such.
Refunds
We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns.
We deal with cases as they happen on an individual basis.
We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods.
Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform, respectively.
You are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding your own privacy and personal details.
We will never ask for personal or sensitive information through social media platforms.
We encourage you to contact us through primary communication channels, such as by telephone or email when wishing to discuss sensitive details.
Data Protection, Privacy and Security
Your rights to data protection and privacy, including security over data, are very important to us.
We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service.
This website processes information from you as per our Privacy Statement.
When you visit our website, enquire about services, or email us, amongst other actions, you understand that subsequent data processing will be carried out as detailed in our Privacy Statement.
Governing Law and Disputes
This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law.
In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in or arising out of this agreement, the Irish law will apply, and the appropriate courts of the Republic of Ireland will have jurisdiction.
Variation Of These Terms & Conditions
We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice.
Please refer to these terms when you visit the website, as they may change from time to time.
Severability
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
Waiver
The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
Entire Agreement
These terms and any policies or operating rules posted by us on this website or in respect to our website constitute the entire agreement and understanding between you and us and govern your use of the website.
They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms).
Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.
Contact Information
You may contact us by e-mail at the following address: hello@coppertops.ie
Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them.
This information should not be considered as made manifestly public for the purposes of general marketing contact.
Please note that any unsolicited marketing emails without a genuine reason for contacting us may be marked as spam and result in us blocking you from contacting us.
