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Info + Tips

May 14, 2021 by Coppertops

The eternal question – what is SEO?

Whenever I’m asked what SEO is or how to achieve optimisation for search engines I want to go right back to the search part. I really don’t think you can understand how to improve your search ranking without understanding how the search part itself works.

I’m not going to explain Google’s search algorithm, even Google can’t/won’t do that! But I will aim to explain the basic functionality behind a search engine with a view to delving deeper into improving results over the next few posts in this Strategy Series.

I’m aware that this analogy is going to seem strange, or worse, but bear with me!

Search is a matchmaking service.

Yes, you read that right. No, I (hopefully!) haven’t lost my sanity!

Let me explain.

When a user performs a search they enter a word, phrase, question. Google then goes about doing its best to match that user with the best content for their needs. Like a matchmaking service, if they don’t provide users with the most suitable matches for their needs then people will stop using the service.

Over time the algorithm that Google uses has improved and become smarter at understanding what people are actually looking for, and what each piece of content on the internet is actually about, so search matches have improved.

So let’s start with the search engine side of this equation.

Google sends spiders out to crawl the internet, these are continually checking all of the net for new content or updates to existing content which they then add to Google’s database. This database contains a full listing of each web page out there, along with information on how relevant it is to different topics and the quality of the content.

What happens when we search?

When we submit a search to our favourite search engine, it goes off and compares that search term with all of the content in that database.

It does a few things from there.

Content match

This is possibly the simplest to understand, in this part it checks the words or phrases you’ve searched for against the full database and pulls out every piece of content that contains those search terms.

Context match

This is a little harder to define as well as being one of the parts that is ever changing. From the results that match your search term the search engine checks for entries that match what it thinks you are looking for. This can be based on your location, search history, the way that you phrased the term and the way that the term is used in each piece of content.

Quality check

Again this is a tricky one to fully define. The search results are checked for quality, based on things like how long other users have spent on the page, how well the site works on mobile, how fast it is, how accessible it is. The search results with lower quality may be displayed, rather than omitted, but they will be pushed down the ranking on the results page.

Relevance check

This is similar to the quality check but it is where the search results are checked against what the search engine thinks will be most relevant to the specific person searching. This will take the user’s search history, location, submitted Google reviews etc into account and these will be used to determine the order that results will be displayed.

And all of this takes a matter of seconds, it’s a pretty impressive feat when you break it down.

How to optimise for search (SEO)?

This is ever changing as the search functionality is, but the core elements of good SEO remain unchanged.

Tell Google what your content is about.

Use keywords to let search engines know which search terms your content is a good match for.

High quality content

Provide content that is high quality, useful and relevant to your target audience. Write content that your ideal client will love to read and share, if it is seen as quality by users then Google will see it as quality as well.

Keep your website up to date.

Google will be less likely to return your content if it thinks that it is old and out of date or if it thinks that your business no longer exists. Keep things up to date to make it clear that you are still alive and relevant.

Let Google know where you are.

This used to be a difficult one, adding a list of places on your site in hopes that it would match the places searched for by your users.

It’s a lot simpler now! List yourself on Google My Business and tell Google where you operate. Google knows where the user is who is searching and will automatically match if you are in the right area.

Make it easy for Google to navigate your site.

Is users find it tricky to find their way around your website then chances are that a search engine will as well, bearing in mind that they are effectively feeling their way around blindfolded.

Make your site structure clear and easy to understand, your users will appreciate it and search engines will reward you for it.

Make sure your website works on mobile.

Every website should work on all devices, it is the smart thing to do to accommodate the majority of people who will use the site on mobile but is also one of the biggest things that can impact your search engine performance.

If your website is not mobile-friendly then Google will not show it in the search results, not just on mobile but in general.

Make sure your website is fast.

Users are no longer tolerant of a slow website, especially if they are on a mobile device as they are generally on the move and want to quickly perform a task before carrying on with their day.

SEO fast website

Checking your site speed and taking action to improve it will also improve your search results. It is one of the factors Google uses to determine quality.

Make sure your website is listed as safe.

Google checks sites and detects whether they are unsafe. These may be legitimate sites that have been compromised so this can happen without you knowing. They will warn users in search and on the site if visited in Chrome.

Google Safe browsing web security

Some things to check to get started…

Check your site speed using Pagespeed Insights or a similar tool.

Check your mobile friendliness using the Google mobile friendly tool, or similar.

Check whether your site is safe using Google’s Safe Browsing tool.

All of these tools are linked on our Resources page.

Check that there is a logical layout and flow to the pages on your website, viewing it as an impartial user, or ask someone to check this for you with fresh eyes. Drawing a flowchart or diagram can help to visually see if things are more complicated than they need to be.

Run the same search in your usual browser and in another browser or in an incognito window (where you are not logged in to your Google account and have a clean slate in terms of the history of searching and visiting sites). There can be a significant difference, we’ve seen clients who were shocked that they were only listed high on search when they searched themselves because Google will prioritise sites you’ve already visited.

We will look at some more tools to enhance search performance as well as some of the more technical elements to consider over the next few posts in the series.

Filed Under: Info + Tips

May 7, 2021 by Coppertops

Why should my website be accessible?

Legal implications of accessibility compliance

It is currently not legally a requirement to make your website accessible, but that is going to change over the next few years with changes to EU law which will affect the use of websites in Ireland.

If you build premises for your business you must make provision to allow disabled users to access those premises and the products and services you provide equally – ramps and wider doors to name just two.

If you build a website it is currently not a requirement but it will become an obligation to enable access to your website for those with additional needs. This can include reducing flashing images for those with epilepsy, reducing distraction for those with conditions like ADHD and ensuring that users with impaired sight can utilise a screen reader to effectively use your site.

accessible website inclusive internet
Photo by Junior Teixeira from Pexels

SEO

In addition, accessibility is a factor in performance on search engines and is likely to be given an increased score on that front over the next few years.

Business Sense

If you felt that you were excluding a sector of your target audience from being able to read your marketing message, that would seem to be a poor choice from a business point of view. And yet that is exactly what lack of accessibility on a website is doing.

Accessible means Inclusivity

All that said, it is also one of those common-sense things to consider doing. A percentage of the population needs some accommodation when using technology and by enabling these tools on your website you are ensuring that your business is inclusive.

How do I achieve accessibility?

This can be a daunting prospect as making the pages on your site usable for people with a range of needs from impaired sight to epilepsy sounds like a “where do you start?” scenario, right?

As always, review your current state of play

We recently ran an audit on accessibility for our website to determine our own compliance. We used the (free!) Ace tool by AccessiBe and discovered just how much work is involved in enabling accessibility as, like with most other web-related things, it’s a jigsaw with many tiny pieces.

Keep the solution simple

The plugin from AccessiBe, though, resolved all of those tiny pieces. We just had to install and activate. We were very surprised at exactly how easy it was to achieve compliance.

Make sure to stay accessible once you achieve compliance!

In addition, the plugin rescans our website every 24 hours to ensure that it remains compliant on an ongoing basis without any input or effort from us.

We are now proudly 100% compliant, with an accessibility button allowing users to view our site in the most usable format for them. They can select a preset for a particular condition or customise the setup to their own specific needs, quickly and easily.

accessible website with accessibility audit

Demo?

To see how the accessibility tool works from a user experience point of view we’ve recorded a short video:

AccessiBe have also provided an official 3 minute demo:

Because we found the AccessiBe plugin to be so simple and so effective we are partnering with them to offer this functionality as an additional Coppertops service.

What are you waiting for?

The law is changing, public sector websites already need to be compliant, by law, and the regulations for private business is trucking along behind it.

Get this one ticked off before it becomes an urgent/overdue task. This really is a simple setup and one of those rare things online that just works so when it’s done you can leave it alone!

If you are interested in getting ahead of the requirements on making sure your website stays compliant with upcoming accessibility regulations, get in touch to find out more.

Filed Under: Info + Tips

April 29, 2021 by Coppertops

Since COVID restrictions first hit last year it’s been so difficult to plan anything and that is so much more the case for business owners. Changes in restrictions have such a massive impact on businesses and with all of the uncertainty it has been such a challenging time. We’ve seen clients invest heavily to reopen safely only to be closed again very quickly.

In a world where so much is up in the air it’s even more important to focus on the pieces we can take control of. So what should we be focussing on?

Planning is difficult without knowing when restrictions will be lifted, but while the dates are unknown we can plan a digital marketing strategy which can be implemented whenever we are able to reopen.

As always, we’ll suggest keeping it simple and easy to manage. And we will give you some headings to work from.

What?

Which products or services do you want to promote? Do you want to promote everything at once or pick one each week or month to focus on? Do you have any offers to get things moving again?

What content are you going to send out to promote yourself – informational, fun, inspirational or pure sales-based? We would recommend a combination, carefully manage the ratio of sales to non-sales posts so that you don’t come across as pushy or offputting.

How?

How will you promote yourself? Which platforms do you like to use – blog, social media, email? Will you have the posts ready and post as you go or will you schedule them in advance?

How will your customers purchase from you? Can you streamline the process to make it more efficient, giving your customers a better experience or reducing your own workload?

When?

I know, I know, we said we don’t know dates. But you can check insights and stats on previous posts to see which days and times of day work best for content on your platforms and with your customer base.

If you don’t have enough stats to work from do some online research on general trends and use those as a starting point so your schedule is at least a little informed rather than completely random. You can tweak and adapt as you gather more info later.

Who?

Who is your ideal customer? Who are you marketing to? Are you using the write content, tone and approach for the person you would love to work with or sell to?

Where?

Where are your ideal customers? Are they reading blog posts, best approached via email newsletters or on one of the social media platforms? Research them and see where they are spending time so that you can make sure you are connecting and not missing the mark in your efforts.

What else to do post COVID?

Read our previous post on the other things we would suggest working on while COVID restrictions are still in place as they can also help you to prepare and build a strong foundation for a less restrictive world.

Are you ready to promote your business post COVID restrictions?

Filed Under: COVID Recovery, Info + Tips

April 28, 2021 by Coppertops

This week we have a very exciting guest blog. The fabulous Jenny Callanan of Jenny Callanan Photography has kindly given us some great advice about the importance of using photographs on your website.

Photos by jenny callanan

Over the last year we have seen how important websites are for the continued existence of most of our businesses.

Many business premises are closed and their websites are now their only way of presenting themselves and their products and services to their existing customers and potential customers. Showing off their product, showing off their service, showing off themselves.

Instead of your fancy window display, in-store displays and promotional displays everything needs to go online.  Websites and social media platforms are now, for many the only way to get their products and services seen.  

People are very visual beings, so images not only attract our attention but also spark emotions and draw us in. Our brain interprets images much quicker than text.  Because of this, if your website has appealing imagery, there is more chance of people viewing and clicking through it. Once on the website, images can improve the user experience and help to present important information in a more digestible way. Visitors will be more likely to stay on your website, buy your product or book your service

Websites containing high quality images in addition to their relevant and unique content will get more views than those that are just text based.

Example of loading page.

It is important to use high quality images but not massive files.  Finding the balance here is important as large files can slow up your website and people are unlikely to wait for the image to load.  It is equally important not to make the images so small that the quality is affected and the image loads quickly but appears pixelated.

Pixellated vs clear image

Low quality, pixelated or blurry images certainly will not keep people on your website.  This often happens when people take images from the web or from facebook to use on their site.  This should be avoided.

Relevancy

Unique, compelling images that engage your audience and improve their experience also need to be relevant.  You don’t want to confuse your users with an image that sends the wrong message or doesn’t explain what you’re trying to get across. You also don’t want to add an image just for the sake of taking up space if it’s not relevant to the content on that page. If you find it’s distracting, or just filling in white space with no other purpose, either remove it or switch it out with something else. The last thing you want is for someone to leave your site just because of your image choices.

Kittens in the air

Although this image may catch your attention unless you have a kitten circus it may not be relevant.

Stock Images 

 These can be great and they can be terrible.  It’s all about relevance.  I often see people using random stock imagery just to fill space or as they feel they need to add images.  Do not do this.  If an image has little or no relation to the surrounding content, then the page is probably better off without it. Random images or ones that do not relate to the content around it only serve as distractions to the user.

Supplier Images

However if a supplier supplies you with perfectly lit images of the products then by all means use these rather than trying to photograph them yourself.

While using stock photography is great when the budget is limited, it does have its downfalls. When you’ve found that perfect image that says everything you want it to say, it explains your message, conveys exactly what you want it to… guess what? You may not be the only company that has felt that way about that image. Imagine going to your competitor’s website and seeing that same exact image! Maybe it’s not a competitor; maybe you see it on a completely separate site that has no relation to your company whatsoever. It doesn’t matter, the point is stock photography gets used over and over again by many different companies and if you really want to be unique, you have to be 100% original.

Personal/unique

Let’s think about this in the context of web design. ‘About us’ sections are a common feature of many websites. They commonly act as a way for users to learn more about an organisation, its staff and its values. Using photographs of actual staff members can help provide genuine insight into a company, and can even build greater trust in the organisation

Showcase things that no stock images can, use photos of your actual shop front, premises or restaurant.  Use images of your actual staff, your real customers or people using your products.

Headshots

Get a good quality Headshot taken.  Make sure you like it and put it on your website.  People like to see who they are dealing with when booking or buying online.  It will give your website a more personal feel.

A series of photos by Jenny Callanan

How to get High quality Images

1) Hire a professional Photographer

2) Take them yourself

3) Use stock or supplier provided images

Deciding on the images you are going to use

Is it eye catching, is it relevant, does it evoke an emotion? All of these feelings need to be felt by you, the user, in order to keep you scrolling and interested in the content being served.

We are all visual creatures and we can process visual information almost instantly. Imagery can be a powerful way to capture your audience, as well as differentiate your product from the competition. A single image can convey so much more than a block of text can. It can help explain a complex concept, making it so much more valuable to your users. Don’t get me wrong, you do need text on your site in order to drive traffic to your pages, but if an image can accompany that text – all the better, for you and your users.

Conclusion

Photography is an investment of both time and of money. Whether its original or stock, in the end it’ll be worth it if in doing so it drives more traffic to your site, evokes an emotion and a connection with your audience, and ultimately converts a sale. Images engage users when they come to your site, keep them intrigued, get them to actually want to read about what you do, what you can offer and how you can benefit them in their lives. As they say, a picture is worth a thousand words. Choose wisely, think about your audience, and capture their attention at first glance.

Big thank you to Jenny for this great piece of advice! Like what you see? Check out Jenny’s work here

We have oodles of learning material on our resources page, make sure you check it out.

Filed Under: Info + Tips

April 23, 2021 by Coppertops

Paid ads come in many forms, Google Ads as well as an option to pay for ads on pretty much every social media platform as well. So what should you choose, what should you look out for and how do you plan an ad campaign?

Photo by Mikael Blomkvist from Pexels

Choose the right platform

Google Ads

For many, the obvious choice is Google. These ads almost every time we search on Google, which is quite a lot for some of us! So we can be tempted to assume that they are the best option. But are they really?

Google Ads have a place and are useful in certain circumstances. For a new website which is working on their SEO ranking it can serve a few purposes purposes.

  • It can put you at the top of the search results and in front of people immediately so you’re gaining brand awareness while you improve your search ranking
  • Paying Google for ads can improve your search ranking with… well, Google. Do I need to explain this one?
  • Any clicks on your ad will boost your search ranking as traffic to your site tells Google that your site is worth visiting. A great way to get you started.

So why, you may ask, do I sound less than enthusiastic?

Let me ask you this. When you search on Google and you see an ad at the top of the results. Do you click on it?

Maybe you do, but most people dont. So Google Ads are not the most effective in terms of online advertising to increase traffic. As I said, they have a purpose in certain circumstances.

Here’s another thing to consider. Google advertise their Google ads using…. Facebook ads. Google and Facebook are bitter rivals, remember, so why would they do that? Well, when we get to the Facebook ads part of this post that may be come more clear!

Social Media Platforms

Pretty much every social media platform now offers the option to advertise. So if you have a preferred platform where you know your ideal audience is spending time then the ads on that particular platform may be the best option for you. Do some specific research to make sure that ads on that platform are effective and give results, but generally the costs involved are manageable so you can set a small budget and give it a go to really test which options will work best for you.

Facebook Ads

So what about Facebook? Why does Google pay their rival to use their advertising platform when they have their very own Google ads?

It comes down to one specific thing, which is a complicated part of Facebook ads but a simple reason that it is one of the most powerful ways to advertise online.

Facebook Ads can be incredibly targeted. You can show your ads to groups of people based on gender, location, interests, age, family and a whole raft of other criteria. So if you know who your ideal customer is you can specify exactly that group to see your ad. You only pay if they click your ad, so you are able to show your content to that specific group of people and pay for the subset that take action. What other form of advertising offers that?

Depending on keyword, audience size and other factors, Facebook ads are very low cost. You can manage your budget and even a few euro can give returns.

You can specify exactly what customer action you want the ad to target – do you want to boost website traffic, generate leads, actual contact by phone or message? You can even do a set of ads with a different goal for each one, see which performs best and then focus on the ones with highest return.

It is incredibly flexible, which means that it can be incredibly complicated to get started. There is free online training (be aware that training information can become outdated fairly quickly as Facebook regularly change their system) or we can help – click to contact us and find out more.

The other thing that you need to be aware of is the strict rules. Facebook ads are reviewed before they can be published and if you violate any of their regulations the ad will be rejected. If you repeatedly send similar/the same ad which is rejected your account may be blocked from advertising and it can be fairly painful to reverse that decision. So we would always recommend you review the Facebook advertising policies before starting the ads process.

Instagram Ads

Instagram ads Photo by Brett Jordan from Pexels

As a bonus, remember that Facebook owns Instagram. That means that the Facebook ads manager can be used to run ads on Instagram as well. Instagram is proving really effective right now, to varying degrees depending on industry, so these are also well worth exploring.

So what are you waiting for?

Why not give it a go and let us know how you get on? Or if it sounds like just too much hassle but you’re curious to see whether it could be an effective way to grow your business get in touch and we can discuss the possibilities for your specific needs.

Filed Under: Digital Marketing Strategy, Info + Tips

April 22, 2021 by Coppertops

Who’s sick of hearing the word COVID? We’ve seen so many of our clients and other business owners impacted to various degrees and in various ways over the past year. Initially thinking the closure was short term, we had no idea the restrictions and closures would still be in place 12+ months later!

We’ve also seen a variety of responses in digital marketing from businesses. Some have ramped up, others have closed online shop along with their physical premises. We certainly couldn’t blame anyone for lacking motivation to post on social while their doors are closed, but can we suggest there is another way?

Try these while under COVID restrictions!

Post for fun

If your business is closed there is little point in promoting your products or services online right now. Wasting effort marketing what you can’t sell is unproductive and demoralising.

However, there is another purpose to posting online via blog or social media platforms which you can still take advantage of and which is a perfect way to “bank” some benefit for when you can reopen.

Create interesting, informative and fun posts and stay consistent on your platforms.

Engage

Use the time to interact and engage with your audience. Social media is a great place to build a relationship with your customers or potential customers and time spent building that relationship now will pay off later when you are able to promote and sell again.

Plan

Put together some promotional content ideas for later, get creative and build up a variety of posts which you can then dip into and schedule when you are able to open again.

Be ready to let people know when you are able to open and plan content to remind them of what you can do for them.

Build your skills!

Learn to write and publish blog posts, fine tune your skills and practice, this is the best way to improve your content as well as streamline your process so that when you are busier you can do this more quickly. The less time it takes the more likely you are to stick with the habit when things are busy!

Learn to manage your content on social media, how to publish and schedule posts to maintain a consistent presence.

Learn to create great graphics to publish along with your content, whether on blog or social media. Canva is great, we will have some content soon including some tips on using it efficiently so you can quickly create great graphics.

Investigate ads – are Facebook ads something that your business can make use of? Google or LinkedIn ads? Which will be most cost-effective and give you the best results? Do you understand how they work and how you can target your preferred audience? Again, we have some upcoming blog posts focussing on Facebook ads as we find those are generally most effective for promotion.

Network

Build connections with business owners. We can learn so much from each other and support from others in the same boat is invaluable. With current COVID restrictions, all networking is virtual and is likely to stay that way for most of this year. That makes connecting a little different but also makes the events more accessible. So take advantage!

Rebuild for the post COVID world

This is a great time to work on any changes you’ve been considering. Does your website need an overhaul or a redesign? Can you add extra functionality for selling or improving your workflow? For any significant projects bear in mind that the LEO Trading Online Voucher is available to help. Find out more about who can apply and how it can help here.

Can we help?

We love to help businesses to promote themselves and grow. We love to help plan and create content. As an outside voice we can often come up with ideas that you may not have thought of.

We aim to simplify your digital marketing and if possible suggest ways to potentially implement technology solutions to simplify your business! So why not get in touch and see if we can help you plan and promote to grow or rebuild as we emerge from restrictions.

Filed Under: COVID Recovery, Info + Tips

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